Dealerships and independent workshops carry expensive stock, tight service capacity and a constant stream of inquiries. Vehicle data, listings, workshop diaries, parts and warranty paperwork usually live in separate systems. Custom software joins them into one operational view, and AI handles inquiry triage and the document work behind service and warranty.
What this kind of automation can achieve
The challenges
Each vehicle has to be photographed, described and published separately to your website and every classifieds portal. Prices and status drift out of sync, and cars stay listed after they are sold or reserved.
Leads arrive from portals, the website, phone and walk-ins. Without a single queue, follow-up depends on which salesperson is free, and test drive requests that arrive in the evening or on weekends are answered too late to matter.
Service bookings are taken without a reliable view of technician availability, bay capacity and parts arrival. Jobs stall waiting for a component, courtesy cars are double-booked, and customers get vague answers about when their vehicle will be ready.
Warranty claims, supplier invoices and service records mean repeated manual entry across importer portals and your own systems. Rejected or late claims cost real money, and stock levels for fast-moving parts are guessed rather than known.
What can be built
A central stock system that holds specification, photos, pricing, costs and status for every vehicle and publishes to your website and classifieds portals automatically, withdrawing listings the moment a car is reserved or sold.
One queue for inquiries from every source, with automatic assignment, reminders and online test drive booking that respects vehicle availability and salesperson calendars, so nothing waits until Monday morning.
Booking software that plans against technician skills, bay capacity and parts lead times, sends customers status updates during the job, and gives service advisors a realistic completion time to quote.
Document processing that reads supplier invoices, technical inspection records and warranty documentation, extracts the fields your systems need, and prepares claim submissions with the evidence already attached.
Automated reminders for scheduled servicing, tire changes, technical inspections and lease or finance end dates, triggered from vehicle history and mileage rather than a marketing list.
Savings potential
These are model estimates of what this kind of automation can do — not measured results from our own projects. We recalculate them on your real volumes and systems before anyone commits to anything.
Contact
Tell us about your project, the bottleneck in your processes, or the legacy system you've outgrown. We're available 24/7 and we reply to messages promptly — with concrete next steps, no obligation and no sales theater.
info@durfinasystems.com +421 918 513 248
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